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PSO Advocacy Check-In: 3/29/23
Monthly PSO Advocacy Check-Ins feature comprehensive updates and analysis on legislative issues impacting the sector at the federal and state levels, as well as an open discussion on current policy hot topics, and timely tips on public policy best practices for PSOs and their members.
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Management Tools and Practices
2023 KM Users Group session: Management Tools and Practices. While much of our knowledge management work is technical, without great interpersonal practices and project management tools in our toolboxes, the technical work can’t move forward. In this session, we heard from KM Partners who shared their candid experiences about implementing tools and practices at their PSOs.
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101 Communication Tools Resources
These are the notes and recording from the 2020 Virtual KM Users Group 101 Communication Tools session.
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Email Deliverability with Allison Jai O'Dell
These are the notes and recording from the 2021 Virtual KM Users Group session Email Deliverability with Allison Jai O'Dell.
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Best Practices for Onboarding and Training New Staff Resources
These are the notes and a recording from the 2020 KM Users Group session titled Best Practices for Onboarding and Training New Staff session.
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Getting Started with Migrating Salesforce Automation to Flows
These are the agenda, notes, and recording from the 2022 KM Virtual Users Group session Getting Started with Migrating Salesforce Automation to Flows.
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Sending Email from Salesforce
These are the agenda, notes, and recording from the 2022 KM Virtual Users Group session Sending Email from Salesforce.
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Website Analytics 101 Through 201
These are the notes and recordings from the 2021 Virtual KM Users Group Website Analytics 101 Through 201 session.
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The Storytelling Spectrum
These are the notes and recording from the 2021 Virtual KM Users Group The Storytelling Spectrum session.