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Engagement Tracking and Scoring Resources
These are the notes and recording from the 2020 Virtual KM Users Group Engagement Tracking and Scoring session.
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These are the notes and recording from the 2020 Virtual KM Users Group Engagement Tracking and Scoring session.
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This resource includes the agenda, notes, and recording from the 2022 KM Virtual Users Group session Engagement Data: Beyond Transaction.
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This resources includes recordings from the KM Collaborative's February 16, 2022 and March 2, 2022 Office Hours calls focused on Membership Metrics in Salesforce.
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Listserv compilation from a query about how PSOs may track first-year membership renewal rates and how it's calculated and tracked in CRM.
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A benchmarking tool around membership for PSOs. As a google sheet, we encourage all PSOs to add your organization to the spreadsheet or update your information as needed.
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