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This is a recording of a live demo from the KM Collaborative's November 10, 2021 Office Hours.

These are the notes and a recording from the 2021 KM Users Group session titled Email Deliverability with Allison Jai O'Dell. Allison is a Director of Data and Information Technologies at The Funders Network.

Funders Together to End Homelessness began its racial equity journey in 2016. Its case story explains how the PSO named racial equity in its strategic plan and embarked on a learning journey together with its board, staff, and members to normalize the conversation about structural and historic racism and how it contributes to disparities in the homelessness system.

In early 2018, the Southeastern Council of Foundations (SECF) along with its board undertook a racial equity learning journey in order to develop an Equity Framework that would describe and define SECF’s character, what it stood for, and what its leaders were willing to fight for.

This training covers understanding Drupal 7 log messages, knowing when to Run Cron, how to unblock Drupal Users, how to monitor the syncing queue, logging into Mandrill, troubleshooting common user questions, and more! Val Rozansky from the Forum led this training.

The Forum's Knowledge Management team annually hosts Drupal and Salesforce training sessions. While not required, all KM Partners are encouraged to attend based on their level of experience and expertise.

Successful user adoption starts with a clear training plan for your staff. This session highlighted three KM Partner PSOs who implemented onboarding plans for new staff.

These are the notes and a recording from the 2020 KM Users Group session titled Best Practices for Onboarding and Training New Staff session.