Position: Senior Director of Data and Reporting
Organization: Lucile Packard Foundation for Children's Health
Location: Bay Area, CA
About the Organization
At the Lucile Packard Foundation for Children's Health, we are a team of dedicated individuals with a shared commitment to helping kids and families live healthier lives.
We do this by:
- Fundraising for Lucile Packard Children's Hospital at Stanford and the maternal and child health programs of Stanford University School of Medicine.
- Raising awareness of children's health issues.
- Promoting a system of care that improves the lives of children with special health care needs and their families.
Reporting to the Associate Vice President of Advancement Services, the Senior Director of Data and Reporting (“Senior Director”) will be responsible for leading all aspects of data and data governance, including data management and business intelligence. The Senior Director will work closely with the Foundation’s revenue teams and senior management to understand the “why” behind data needs to build world class enterprise-wide data systems to support business intelligence that will help guide fundraising strategy toward the Foundation’s $200 million goal.
The Senior Director will oversee a team including:
- The Director of Development Systems, responsible for maintaining all data systems and flows across the organization, including Blackbaud RE7, SQL, Alteryx, and Tableau.
- Assistant Director Database, responsible for collaborating with the SDDR to assess the organization’s data needs, and for overall database maintenance; oversees Database Manager and Associate.
- Database Manager and Database Associate, responsible for the help desk, ad hoc reporting, training, and data imports and audits.
The Senior Director will join the team midway through an initiative to develop an enterprise-wide data infrastructure to support the efficient use of data to drive fundraising strategy.
General Position Duties and Responsibilities
- Serves as a thought leader to optimize use of data to drive organizational strategy and oversees data governance to support enterprise-wide business intelligence.
- Oversees technology architecture and data workflows in partnership with Director of Development Systems.
- Enforces data discipline, policies, and accountablity.
- Ensures compliance with data governance policies across all teams and brings compliance issues to the attention of the Associate Vice President of Advancement Services.
- Develops, implements and maintains policies and procedures for enterprise-wide data management.
- Partners with senior management and revenue leaders to design reports and dashboards to help direct fundraising strategy and address the most impactful organizational objectives.
- Identifies data insights to drive understanding of trends to provide strategic guidance for Foundation priorities.
- Manipulates and analyzes large data sets (industry and LPFCH) to determine meanings, insights and recommendations.
- Ensures appropriate systems and procedures are in place for identifying data integrity risks.
- Ensures a high level of service, productivity and adherence to quality standards, deadlines, and procedures.
- Serves in a back-up and/or overflow capacity for data and reporting staff as needed.
- Leads and/or assists with special projects as needed throughout the Foundation.
- Identifies ways to influence and drive process improvements in the Foundation’s data management and reporting practices and makes recommendations accordingly.
- Leads data and reporting team including hiring, training, coaching, providing feedback and professional development.
- Supports staff in establishing individual staff goals and objectives in alignment with and support of, departmental and Foundation goals.
- Ensures direct reports are trained in their assigned job functions and as back-ups to other positions as appropriate.
- Promotes a work environment where staff feel engaged, valued and can do their best work.
- Embraces diversity in all its forms to ensure departmental and Foundation staff are treated with respect, dignity and empathy at all times and in all situations.
- Recognizes staff accomplishments and achievements at the individual and team level and regularly seeks opportunities to express gratitude and appreciation.
Education and experience candidates must possess:
- Bachelor’s degree or an equivalent combination of education, training, and work experience suitable for the position.
- 8+ years of experience working in fundraising operations, with specific experience working in data and systems in a large nonprofit organization or academic medical center.
- 4+ years’ experience managing and leading a team, including mentoring and developing staff, including managing remote teams.
- Experience using Raiser’s Edge (RE 7) and Tableau.
- Knowledge of the basics of a relational database.
- Preference for SQL skills and ETL support experience.
- Preference for experience with Tableau or another analysis/data manipulation language & platform.
- Experience driving an enterprise-wide data strategy.
- Experience managing teams through change and driving organization wide culture change.
- Experience developing (or managing a team to develop) creative data outputs including dashboards and visual reports, bringing data together from multiple sources.
- Participation in a major data system upgrade or equivalent experience.
- Collaborator and Communicator: Ability to collaborate across foundation teams and functions to build a strong understanding of congruent and competing needs. Ability to prioritize and synthesize those needs into a clear vision and to align all stakeholders under that vision.
- Strategic thinker with data expertise: Ability to define complex problems, isolate all possible solutions, and choose the best path forward. Ability to use and share data insights to inform and drive the highest-level strategic decisions.
- Empathetic and effective manager of teams and people: Ability to partner with staff to set goals, track progress to those goals, and provide consistent and clear feedback to foster staff Ability to build authentic relationships with staff to build an engaged, connected, and inclusive team culture where every member feels and is driven by the value they bring to the organization and to the mission.
- Customer service focus: Ability to listen and hear non-technical stakeholders articulate their business needs, clarify those business needs, and work collaboratively towards a solution that addresses the stakeholder’s business need and aligns with overall enterprise-wide data governance.
- Innovator: Ability to think “out-of-the-box” and drive innovative and creative thinking and problem solving within the team. Ability to clarify the actual need of a fundraising team (e.g., a story they want to tell and how they want to tell it) and create efficient and effective solutions to help them to capture the correct data to meet that need.
We know that building a diverse and inclusive workforce is key to our success and enables us to do extraordinary work for kids and their families. When you become part of our team, you’ll be joining a group of passionate and dedicated individuals who truly care about and believe in the work they do.
We provide competitive compensation and a wide range of benefits designed to meet the needs of our employees and their families. We are strong supporters of work life balance.
The Lucile Packard Foundation for Children’s Health is an equal opportunity employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.