Position: Membership/Development Associate
Organization: Grantmakers for Effective Organizations
Location: Washington, DC
The GEO community makes the difference between grantmaking as usual and transformational change. We’re more than 6,600 grantmakers working together to turn a hunger for more effective philanthropy into clear pathways for achieving it. We’re cutting through the noise to lift up the practices that matter most to nonprofits.
The GEO community gives grantmakers the opportunity to work with others navigating the same journey to improve. With conferences focused on solving of-the-moment challenges, regular opportunities for peer learning, and publications that lift up best practice and examples from peers, GEO speeds grantmakers’ progress on the road to effectiveness. Four out of five GEO members outpace the field in adopting smarter grantmaking practices. To learn more about how GEO is making faster progress possible.
The operations associate serves as the first point of contact at GEO as they are the first person guests, members, and vendors encounter when visiting GEO’s DC office or calling in. The operations associate works closely with the Operations Specialist and plays a critical role in our accounting and finance operations as well as handling office management and information technology. The operations associate reports to the Director of Operations.
How to Apply
Interested applicants should apply on our jobs page at https://www.geofunders.org/about-us/jobs, a resume and cover letter must be included with your application. We will accept applications until the position is filled. Priority will be given to applications received by January 6, 2020. In your cover letter please address the following:
- Why are you a good fit for this position?
- Describe your idea of member/customer satisfaction
- How you worked with a team to accomplish a goal?
- What appeals to you about working at GEO?
If you were working with us, here are some of the things you would have done last week:
- Distributed renewal materials to over 60 members using GEO's renewal software programs and conducted retention efforts with recently renewing members
- Pulled a report from GEOs Salesforce database detailing which members have outstanding renewals and may need additional outreach
- Pulled a mailing list and sent invitations to prospective members and funders inviting them to a board-hosted breakfast in New York City
- Discussed with the director during your weekly check-in about how GEO could offer online payment options for its renewals
- Responded to an email from a GEO member looking for our latest publication or other resources on supporting nonprofit leadership development
- Called 10 members with outstanding renewals that have not yet responded to email outreach
- Reserved an off-site meeting space for the Membership/Development team planning meeting
- Participated in a conversation with other associates about how GEO's culture can best support organizational goals around learning and equity
- Minimum of two years of relevant work experience, including internships, preferably within nonprofit or philanthropic organizations
- Demonstrated ability to follow structured processes and manage workflows that involve interruptions and multiple projects moving forward at the same time
- Motivated to follow up with and reach out to current and potential members and funders as needed to ensure the organization meet financial goals
- Customer service experience being the front-line contact for questions and issues, and a proven ability to turn problems into solutions
- Experience with a CRM database (Salesforce experience preferred)
- Experience communicating in different formats and with people of diverse backgrounds and work styles
- Willingness to support an organization in the midst of cultural transformation to integrate a racial equity lens into its mission
Salary and Benefits
GEO offers a competitive salary ($40ks) and a generous benefits package, including 100 percent employer paid health insurance, four weeks of vacation, twelve sick days, a 7 percent employer retirement contribution, a commitment to professional development and growth, along with a Metro accessible location in downtown D.C.
Grantmakers for Effective Organizations is an equal opportunity employer. GEO is committed to equal employment opportunities in recruitment, hiring, promotion, training, compensation and disciplinary action with regard to the terms and conditions of employment. GEO does not discriminate on the basis of race, religion, national origin, color, age, sex, disability, veteran status, sexual orientation, gender identity, marital status, personal appearance, family responsibilities, matriculation, political affiliation or any other legally protected characteristic.