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Opening: Associate Director, Donor Relations

Publication date: 
January, 2022

Position: Associate Director, Donor Relations
Organization: Lucile Packard Foundation for Children's Health
Location: Bay Area, CA

About

At the Lucile Packard Foundation for Children's Health, we are a team of dedicated individuals with a shared commitment to helping kids and families live healthier lives.

We do this by:

  • Fundraising for Lucile Packard Children's Hospital at Stanford and the maternal and child health programs of Stanford University School of Medicine.
  • Raising awareness of children's health issues.
  • Promoting a system of care that improves the lives of children with special health care needs and their families

Due to Covid-19, employees of LPFCH are working remotely through February of 2022 (subject to extension as circumstances warrant). Once the office reopens, employees will transition to a hybrid work model. Please note that LPFCH has a Mandatory COVID-19 Vaccination Policy and that all new employees must submit proof of their Covid-19 vaccination at the time their employment commences. Alternatively, prior to commencing employment, new employees may request approval for an accommodation for an exemption to the policy as permitted by law.

Position Summary

The Associate Director, Donor Relations, focuses on developing a variety of compelling communications to build and further relationships with LPFCH’s donors. The Associate Director serves as a thought partner to gift officers, participates in strategic discussions around solicitations and reporting on gifts, and brings persuasive writing skills and messaging expertise to each project. They partner closely with faculty to translate their research ideas into compelling philanthropic communications, which will include proposals, pitch decks, impact reports, stewardship letters, and other products. The position reports to the Senior Associate Director, Donor Relations.

General Position Duties and Responsibilities

  • Partner with gift officers in shaping the communication strategy for donors.
  • Consistently develop and produce inspiring, custom communication pieces to support engagement with donors. This includes interviewing faculty and translating their research into a compelling vision, writing solicitation proposals, whitepapers, stewardship impact reports, and other materials.
  • Manage production of various communication projects at the same time. Coordinate reviews by internal and external partners, and incorporate feedback. Track schedules and adhere to deadlines.
  • Serve as a trusted source of information about maternal and child health care programs, and pediatric research at Stanford.
  • While this position is primarily focused on communications and writing, an ability to work with designers and help guide the development of compelling visuals is preferred.
  • Assign and manage the work of donor relations specialists and contractors to ensure high productivity and quality deliverables. This may include video and digital production management.
  • Ensure all communications are consistent with the Lucile Packard Foundation and Stanford Medicine brand and platform, and are aligned with organizational goals.
  • Recommend new approaches, procedures, and processes to effect continual improvements and efficiencies across the Foundation.
  • Perform other duties as assigned.

NOTE: We are a dynamic organization in a rapidly changing industry. Therefore, the responsibilities associated with this position will evolve and grow in accordance with LPFCH's business needs and growth plans. More specifically, the incumbent may be required to perform additional and/or different responsibilities based on the future growth plans for the Foundation.

Education and Experience

Required

  • Bachelor’s degree or equivalent experience
  • Minimum 7 years’ related experience demonstrating progressively increasing responsibilities
  • Interest in and basic knowledge of science and medicine
  • Demonstrated experience leading the development of impactful messaging and story arc for an organization’s most important, and highest impact audiences.
  • Proficiency with Microsoft Office Suite

Preferred

  • A bachelor’s degree in journalism, communications, or writing
  • Experience working in development
  • Experience in development writing for non-profits
  • Education or professional experience in writing about medicine, biology, or scientific research
  • Experience translating scientific and medical concepts into lay language and synthesizing material from multiple sources to produce materials for diverse audiences
  • Experience writing specifically for fundraising, public relations, or marketing in a nonprofit environment
  • Experience partnering with designers or communications agencies
  • Prior experience with Raiser's Edge or other nonprofit database software

Skills

Competencies the Associate Director must possess:

Exemplary communications skills:

  • Excellent writing and oral communication skills with the proven ability to present, write, edit, and organize thoughts in a clear, concise, and well-organized manner for print, online, and other media
  • Ability to write copy that not only explains complex concepts but persuades audiences to take action
  • Strong strategic thinking and analytical skills; the ability to quickly grasp complex and technical information—especially about medicine—and synthesize it into clear, accurate, and persuasive prose
  • Ability to bring imagination, ingenuity, and creativity to solving complex problems and developing strategic communications, including ability to lead strategic discussions and the problem-solving process
  • Ability to change voice and writing style to fit different audiences, purposes, and media
  • Strong copyediting and proofreading skills

Highly collaborative with the capacity to work with a diverse range of stakeholders:

  • Ability to work closely with clients, designers, and other team members and interact effectively with a diverse array of people, including senior leaders and faculty/physicians
  • Willingness to accept and incorporate feedback from multiple stakeholders
  • Excellent verbal and written interpersonal communication skills, including the ability to communicate tactfully, directly, and effectively with others

Customer service orientation with a high level of adaptability and flexibility:

  • Ability to listen to, understand and meet gift officer needs and goals
  • Possessing a high tolerance for ambiguity in a complex and matrixed work environment

Sound judgment and integrity:

  • Ability to operate diplomatically while balancing and meeting multiple organizational and client needs; successfully navigate conflicting needs as they arise
  • Ability to work with sensitive and confidential information, maintaining the highest level of confidentiality and complying with HIPAA regulations at all times

Strong organizational skills with the capacity to manage multiple projects simultaneously:

  • Ability to manage multiple tasks simultaneously; coordinate the roles of various project contributors; set priorities and schedules; meet, prioritize and execute on multiple deadlines; and work collaboratively with co-workers, constituents, physicians, faculty, staff, vendors, etc.—all with a minimum of supervision
  • Thrive in an environment characterized by deadlines, urgency, and shifting priorities
  • Ability to work independently in a team environment

Foundation Values

Motivated by the LPFCH mission and values:

  • Possessing a genuine interest in improving the health and well-being of children and mothers
  • Deeply committed to the principles of diversity, equity, inclusion and belonging
  • Inspired by four cultural values: Commitment to Children's Health, Excellence, Integrity, and Gratitude

Mindsets and Values

  • Team oriented and derives joy from helping others succeed
  • Comfortability with ambiguity; energized by responsibility of driving forward clarity
  • Enjoys iterative work
  • Driven by results, perseveres in the face of challenges
  • Energized by working behind the scenes in service of delivering outcomes for others
  • Ability to work with sensitive and confidential information maintaining the highest level of confidentiality, and comply with HIPPA regulations at all times
  • Willing to travel locally and potentially long-distance when it becomes safe to travel
  • Willing to work evenings and weekends as needed

EOE Statement

We know that building a diverse and inclusive workforce is key to our success and enables us to do extraordinary work for kids and their families. When you become part of our team, you’ll be joining a group of passionate and dedicated individuals who truly care about and believe in the work they do.

We provide competitive compensation and a wide range of benefits designed to meet the needs of our employees and their families. We are strong supporters of work life balance.

The Lucile Packard Foundation for Children’s Health is an equal opportunity employer. Women, minorities, veterans and persons with disabilities are encouraged to apply. 

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