The gist of the product teams approach is recognizing that great technology is essential to delivering our programs and creating the impact we want to have in the world. Each key technology system is treated as a "product" and managed by a team comprised of both technology people and "domain experts" who bring in-the-trenches programmatic and business process knowledge. Most importantly, though, products are resourced and managed on a permanent, ongoing basis, not as one-time, "big-bang" initiatives.
Guest post by Tiffany Langston, Multimedia Manager, Philanthropy New York