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Management Tools and Practices
2023 KM Users Group session: Management Tools and Practices. While much of our knowledge management work is technical, without great interpersonal practices and project management tools in our toolboxes, the technical work can’t move forward. In this session, we heard from KM Partners who shared their candid experiences about implementing tools and practices at their PSOs.
Getting Started with Migrating Salesforce Automation to Flows
These are the agenda, notes, and recording from the 2022 KM Virtual Users Group session Getting Started with Migrating Salesforce Automation to Flows.
Sending Email from Salesforce
These are the agenda, notes, and recording from the 2022 KM Virtual Users Group session Sending Email from Salesforce.
The Storytelling Spectrum
These are the notes and recording from the 2021 Virtual KM Users Group The Storytelling Spectrum session.
Email Deliverability with Allison Jai O'Dell
These are the notes and recording from the 2021 Virtual KM Users Group session Email Deliverability with Allison Jai O'Dell.